Frequently Asked Questions

Monday – Friday, 9:00am – 5:00pm, Saturday by appointment only

Warehouse (Customer Pickup and Return): .Availability is Monday – Friday, 9:00am – 4:30pm.

YES! We love making appointments for viewing inventory. We are happy to help you one on one making that wishlist & choosing your items for your event. We do ask to book a time so we can dedicate the time to you. You can use the link at the top of our site.

You may request a quote by phone, email or by using our online Wishlist feature. All quotes are free with no obligation.

Items are only reserved on a first come, first serve basis, so once you know what items you’d like, we recommend booking to ensure availability. For larger events, we recommend at least 4-6 months prior to the event. Contract approval/signature and a 50% deposit payment are necessary to complete a reservation.

Tents, flooring, and tent accessories include setup and strike. All other items are available for setup and strike services at an additional charge.

For deliveries, we have a $100 minimum order amount for most areas. During holiday season, the minimum order increases to $150.

For other areas (Downtown, Brickell, large buildings), we have a $300 minimum order. For same day drop-off and pick-up, our order minimum is $300. We have no order minimums for warehouse pick-ups.

If you did not pay for set-up and/or break-down, all items would need to be left in the same way as they were dropped off – chairs stacked, cushions and linens in bags, tableware clear of food and back in racks.

It happens! We will communicate and invoice you for the replacement cost.

Nope! Just clear of debris and return to us in a bag.

You can cancel your order at any point for a full refund less processing fees (5%) up to 21 days prior to your event. Any adjustments/cancellations up to 5 days prior to your delivery date are eligible for a store credit and no refunds within 5 days. Your contract will have further details on cancellation dates, refunds, and quantity adjustments.

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